We provide support service for all types of problems related to computers, smartphones, and tablets. We provide on site assistance 24 hours a day, 365 days a year! We provide support service for all types of problems related to computers, smartphones, and tablets. We provide on site assistance 24 hours a day, 365 days a year!

Available languages when you request the assistance.

  • Japanese
  • English
  • Chinese
  • Korean
  • Spanish
  • Portuguese
  • Thai
  • Vietnamese
  • French
  • Tagalog
  • Russian
Request our support

If you would like to change the visit date or cancel the booking for our support, please contact us from the following number:
050-5578-9118

Please let us know if you have troubles with computers etc.

The computer does not start

  • Even after starting the computer, still the screen won't turn on.
  • No start-up sound
  • No power light

No internet connection

  • Unable to go to websites
  • Unable to send and receive emails
  • Unable to connect to Wi-Fi

Important data disappeared

  • The data in progress has disappeared.
  • A lot of pictures disappeared.
  • Word and Excel files disappeared.

The printer is not working

  • Does not print correctly.
  • The printer is not recognized.
  • Cannot connect to wireless LAN.

Do not know how to use it

  • Do not know the basic operation.
  • Do not know how to use the apps.
  • Do not know how to use SNS.

Can not do initial set up

  • Need initial set up for a new computer.
  • Want to be able to use computer peripheral devices.
  • Do not know how to set up a tablet.

The reasons why people choose Dr. Home Net

  • The Quickest support can be within the day! Any issues and concerns, we will solve immediately!
  • Supporting over 140,000 cases (*1) per year! Provide the assistance within the day from all over the locations!
  • Request the support with confidence! The price is estimated in advance.
  • Restoring while preserving important data!
  • We will provide support for any manufacturer's devices/ equipments.

*1 September 2015 - August 2016

Request our support

If you would like to change the visit date or cancel the booking for our support, please contact us from the following number:
050-5578-9118

How it works

Submitting the form for assistance

Please complete the form and submit the request.

Schedule a visit

We will have a three-way call between an interpreter, the schedule manager, and the customer.Please do not worry if you do not speak Japanese.

On-site support service

The support staff will visit the time and date works best for you.

Request our support

If you would like to change the visit date or cancel the booking for our support, please contact us from the following number:
050-5578-9118

The support fees

Please let us know your computer issues and we will let you know the estimated fees.
Upon visiting, we will diagnose your device/ equipment and we will estimate the solutions and the fees.
Our goal is to provide excellent customer support with honesty, so we only offer the assistance required to fix your device.

The basic on site assistance fees 5,000Yen/ per Visit
Surroundings/ trouble diagnostic fee 3,000Yen/per Device
The assistance/ work fees It varies depends on the work content
The total amount

Example of assistance/work fees

Price list for computers

The assistance procedures The fees
(tax excluded)
Internet/ home network connection 10,000yen
Wireless LAN set up 4,500yen
Anti virus 14,500yen
Start up repair (Unable to start up your computer normally) 14,500yen
Basic computer lessons 13,500yen

Price list for smartphones, tablets

The assistance procedures The fees
(tax excluded)
Smart phone basic set up 6,000yen
Install applications 3,500yen
Wireless LAN set up 3,500yen
email set up 3,500yen
Connecting with a computer 6,000yen
  • The basic charge for drop off/ ship it back is 3,000yen (tax excluded).
  • All the listed prices are tax-excluded.
  • Additional transportation expenses may be incurred if there is a long distance between our location to your home/ office.
    (We will let you know in advance if there is additional charges.)
  • Our operational hours are 9: 00-20: 00, additional charges may be incurred if you wish on site support during off business hours.
  • Additional charge may be incurred for additional supplies.
  • The listing prices are subject to change without notice.
Request our support

If you would like to change the visit date or cancel the booking for our support, please contact us from the following number:
050-5578-9118